Privacy Policy

1. About Us

Pride Thai Spa is a premium wellness and massage spa located at:

📍 24, Chinmaya Mission Hospital Road, Stage 2, Hoysala Nagar, Indiranagar, Bengaluru, Karnataka – 560038

📞 +91 91641 06000  |  ✉ pridethaispa@gmail.com

We operate the website pridethaispa.com and offer wellness services including Thai massage, aromatherapy, Turkish Hammam, Premium treatments and membership plans.

2. Information We Collect

We collect information that you voluntarily provide to us when you use our website or booking form.

2.1 Information You Provide Directly

• Name — to address you personally and confirm your booking
• Phone Number — to confirm your appointment and contact you
• Service Preference — the massage or treatment you select
• Preferred Date & Time — to schedule your session
• Coupon Code — to apply any applicable discount
• Special Notes / Health Concerns — to ensure your safety and comfort during the session

2.2 Information Collected Automatically

• IP address — for security and analytics purposes
• Browser type and device — to optimise your experience
• Pages visited and time spent — via Google Analytics (if enabled)
• Referral source — how you found our website (e.g., Google Ads)
• User interaction data — via Microsoft Clarity, we capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve our website design and user experience.

2.3 Information from Third Parties

• If you interact with us on WhatsApp, we receive the information you share in that conversation
• Google Ads and analytics tools may share aggregated data about ad clicks and conversions

3. How We Use Your Information

We use the information we collect for the following purposes:

• ✅ To confirm and manage your booking at Pride Thai Spa
• ✅ To contact you by phone or WhatsApp to confirm your appointment within 10 minutes
• ✅ To send booking reminders before your session
• ✅ To improve our services based on your preferences and feedback
• ✅ To apply coupon codes and discounts to your booking
• ✅ To respond to your enquiries submitted via the website or WhatsApp
• ✅ To comply with legal obligations under Indian law
• ✅ To measure advertising effectiveness through Google Ads conversion tracking

We do not use your personal information for unsolicited marketing without your consent.

4. How We Share Your Information

We do not sell, rent or trade your personal information to any third parties. We may share your information only in the following limited circumstances:

• Service Providers: We share information with trusted third-party tools that help us operate our business. This includes web hosting providers, automation tools and cloud storage services (like Google Workspace/Google Sheets) to manage your bookings, WhatsApp Business for communication, and analytics providers like Google Analytics and Microsoft Clarity. Microsoft uses this interaction data to provide its services and for machine learning purposes, governed by the Microsoft Privacy Statement.
• Legal Requirements: We may disclose your information if required by law, court order, or governmental authority under applicable Indian regulations.
• Business Transfer: In the event of a merger or acquisition, your information may be transferred to the acquiring entity.

5. Cookies & Tracking

Our website may use cookies and similar technologies to improve your browsing experience.

Types of Cookies We Use

• Essential Cookies: Required for the website to function correctly (e.g., form submission)
• Analytics & Performance Cookies: Used by tools like Google Analytics 4 (GA4) and Microsoft Clarity to help us understand how visitors use our site, track user journeys, and identify website issues.
• Advertising Cookies: Google Ads conversion tracking cookies to measure the effectiveness of our campaigns

You can control or disable cookies through your browser settings. Note that disabling cookies may affect some website functionality.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or disclosure. These measures include:

• Secure HTTPS encryption on our website
• Restricted access to personal data — only authorised staff can access booking information
• Regular review of our data collection and storage practices

While we take all reasonable steps to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

7. Your Rights

As an individual whose data we process, you have the following rights under applicable Indian data protection regulations:

• Right to Access: You can request a copy of the personal information we hold about you
• Right to Correction: You can ask us to correct inaccurate or incomplete information
• Right to Deletion: You can request that we delete your personal data, subject to legal obligations
• Right to Withdraw Consent: You can withdraw consent to receive communications from us at any time
• Right to Opt-Out: You can opt out of marketing communications by contacting us directly

To exercise any of these rights, please contact us at pridethaispa@gmail.com or call +91 91641 06000. We will respond within 30 days.

8. Third-Party Links

Our website may contain links to third-party websites such as Google Maps, WhatsApp, Facebook, and Instagram. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services and website are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with their personal information, please contact us immediately and we will delete it.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make significant changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your data, please contact us:

This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.